Over the Memorial Day weekend, new technical updates were applied to the People First system to ensure it is functioning on the latest technology available. These updates were applied to ensure the People First system continues to be accessible using multiple browsers and devices. If you experience a white screen when attempting to access the People First log in page or after entering your People First log in ID and password, then you will have to clear your cache, close your browser, relaunch the browser and log in. Please note that your browsing experience may be a little slower the first time you log in after clearing your cache, while the cache is rebuilt in your browsing history.
To clear your cache on the most common Windows based internet browsers, following these steps:
- Chrome: Go to Settings -> Advanced -> Clear Browsing Data. Close browser (ALL SESSIONS); reopen and try again.
- Internet Explorer: Go to Tools -> Internet Options -> Settings -> View Files; Then select and delete ALL files. Close browser (ALL SESSIONS); reopen and try again.
- Firefox: Go to Options -> Privacy & Security -> under Cookies and Site Data, select Clear Data (make sure both boxes are checked) and select Clear. Close browser (ALL SESSIONS); reopen and try again.
- Microsoft Edge: Go to Settings -> select Choose What to Clear -> make sure Browsing History, Cookies and saved website data, Cached data and files, and Download history are all checked -> select Clear. Close browser (ALL SESSIONS); reopen and try again.
For more information, contact People First at 1-866-663-4735.