New Jira priority indicators for Workday Support tickets

This notice appeared in the Weekly Phoenix between December 14, 2021 and December 27, 2021.

December 14, 2021

To optimize the delivery of Workday requests, two new indicators were added in Jira to identify the priority of Workday Support tickets.

The new Jira priority indicators will allow requestors to define a priority in the initial creation of a Workday Support ticket. This feature is available now and will enable requesters to indicate if their Workday ticket requires immediate attention or action, or if it can be picked at any point without any specific urgency. 

The Jira priority indicators will also assist the Workday Operations Team (WOT) in vetting/prioritizing Workday Change Management Requests.

For more information, click here.